10100 Privacy Policy — User Information Protection
Effective Date: 1 January 2026
At 10100, we take every user's privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform in Malaysia. By registering or using 10100's services, you agree to the terms set out in this policy.
Information We Collect
When you register and use the 10100 platform, we collect various types of information to keep our services running smoothly and securely. This includes:
- Account information: Full name, email address, phone number, date of birth, and encrypted password upon registration.
- Device and browser information: Device type, operating system, browser version, IP address, and general location data for security and verification purposes.
- Local payment information: Transaction details in Malaysian Ringgit (RM), including the payment method used such as Maybank, Touch 'n Go eWallet, and DuitNow. We do not store credit or debit card numbers directly.
- Cookies and tracking data: Session data, game preferences, and platform usage patterns are collected via cookies to improve your experience.
- Usage data: Platform activity records, including pages visited, games played, session duration, and interactions with platform features.
How We Use Your Information
The information we collect is used exclusively for legitimate and responsible purposes. 10100 uses your data to:
- Processing account registration, login, and user identity verification.
- Securely and accurately processing financial transactions in Malaysian Ringgit (MYR).
- Providing effective customer support and resolving any technical or payment issues.
- Sending important account notifications, the latest promotions, and platform updates to users who have opted in to receive such communications.
- Monitoring platform activity to detect and prevent fraud, account misuse, and security threats.
- Complying with applicable laws and regulations in Malaysia, including anti-money laundering requirements.
We will not use your data for third-party marketing purposes without your explicit consent.
Cookies and Tracking Technologies
10100 uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our website. They help us recognise returning users, maintain login sessions, and remember your preferences.
We use two types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status and game session while you are active.
- Persistent cookies: Retained for a set period to remember your language preference, account settings, and gaming preferences.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience on 10100.
Data Retention, Security and Information Sharing
Data Storage & Security
All user information is stored on servers protected with industry-standard encryption. 10100 employs the latest security protocols to ensure your data remains inaccessible to unauthorised parties. Your password is stored in hashed form and cannot be viewed by anyone, including our own staff.
Your data is retained for as long as your account remains active, or as long as necessary to meet legal and regulatory obligations. Once an account is permanently closed, your personal data will be deleted or anonymised within the timeframe prescribed under relevant Malaysian law.
Sharing with Third Parties
10100 does not sell or rent users' personal data to any third party for marketing purposes. Information may be shared with the following parties in limited circumstances:
- Payment service providers required to securely process your MYR transactions.
- Relevant authorities where required by Malaysian law or court order.
- Technology partners providing platform infrastructure, subject to strict confidentiality agreements.
Your Rights as a User & How to Contact Us
Access, Correction and Deletion Rights
As a 10100 user, you have clear rights over your personal data:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or out of date, you have the right to request that we update it promptly.
- Right to erasure: You may request the deletion of your personal data, subject to any legal requirements that prevent such deletion.
Changes to the Privacy Policy
10100 reserves the right to update this Privacy Policy from time to time in line with changes to laws or platform practices. Users will be notified of any significant changes via in-account notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Our Support
If you have any questions, concerns, or wish to submit a request regarding your personal data, please reach out to our support team by email at: [email protected]. You may also refer to the FAQ for more information about our platform.